If there is something you would like to know that is not addressed here, please email me at email@example.com
QUESTIONS CONCERNING ORDERING:
Do you have a waiting list?
I do not. When commissions are open I set a certain number of portraits ‘in stock’ in my shop. They are sold on a first come first serve basis.
My embroidery has some little pen marks on it, what are those?
I use heat sensitive pens to sketch out your embroideries before I stitch them. All marks are ironed off before sending. In rare cases during shipment temperatures can reach below freezing and the ink can re-appear! If you receive your embroidery and there are any pen-like marks on it, no fear – you can easily remove them! Simply use a hair dryer on a hot setting or gently pass over the embroidery with an iron. If you have any questions or concerns about this process please don’t hesitate to ask!
Why is there such a long processing time on custom embroideries?
Good question! Not only does each embroidery take anywhere from 6-20+ hours to hand stitch my art, but I am also managing a website, living life, and working with other customers (sending them sketches, answering messages, etc.) There is also always a queue of embroideries to stitch through as well! If you need your embroidery by a specific date that’s before the 4-6 week span I do offer a rush with an added charge! Contact me for more details on rush charges.
Can you make me a patch?
Unfortunately, no. However, feel free to create your own from one of my pieces! Let me know if you’re wanting to turn your embroidery into a patch and I’ll ship it without the hoop. Then you can trim the fabric down and create a patch yourself!
I don’t want my embroidery to be in a hoop! Can you frame it for me?
I can’t frame it for you, but I can leave extra fabric around your embroidery and ship it to you without the hoop! Let me know if you’re planning on framing it so I can plan ahead while creating your embroidery.
What kind of photos should I send you, how many do you need, and how should I send them to you?
These are all great questions! Please refer to this blog post concerning what sort of images to send. I create your embroidery right from your photos so please send a good representation of what you want your portrait to look like! 2-4 images are ideal. You can send the photos to my email, firstname.lastname@example.org
If you have a question concerning the policies, please refer to the shop policies page!
QUESTIONS CONCERNING MY WORK:
What kind of fabric do you embroider on?
I embroider everything on cotton twill fabric.
Can you embroider my turtle (horse/fish/ferret/hedgehog, snake, bird, etc) or do you only stitch cats and dogs?
Of course I can! I know pets aren’t limited to just cats and dogs. I’m open to embroidering any species 🙂
Do you embroider human portraits?
I do not. Only animals!