If there is something you would like to know that is not addressed here, please email me at firstname.lastname@example.org
My embroidery has some little pen marks on it, what are those?
I use heat sensitive pens to sketch out your embroideries before I stitch them. All marks are ironed off before sending. In rare cases during shipment temperatures can reach below freezing and the ink can re-appear! If you receive your embroidery and there are any pen-like marks on it, no fear – you can easily remove them! Simply use a hair dryer on a hot setting or gently pass over the embroidery with an iron. If you have any questions or concerns about this process please don’t hesitate to ask!
I love one of your pieces, but the colors aren’t quite right, can you customize one just for me?
Of course! Anything and everything in my shop can be made custom just for you!
Why is there such a long processing time on custom embroideries?
Good question! Not only does each embroidery take anywhere from 6-20+ hours to hand stitch my art, but I am also managing a website, living life, and working with other customers (sending them sketches, answering messages, etc.) There is also always a queue of embroideries to stitch through as well! If you need your embroidery by a specific date that’s before the 4-6 week span I do offer a rush with an added charge! Contact me for more details on rush charges!
Can you make me a patch?
Unfortunately, no. However, feel free to create your own from one of my pieces! Let me know if you’re wanting to turn your embroidery into a patch and I’ll ship it without the hoop. Then you can trim the fabric down and create a patch yourself!
I don’t want my embroidery to be in a hoop! Can you frame it for me?
I can’t frame it for you, but I can leave extra fabric around your embroidery and ship it to you without the hoop! Let me know if you’re planning on framing it so I can plan ahead while creating your embroidery.
What kind of photos should I send you, how many do you need, and how should I send them to you?
These are all great questions! Please refer to this blog post concerning what sort of images to send. I create your embroidery right from your photos so please send a good representation of what you want your portrait to look like! 2-4 images are ideal. You can send the photos to my email, email@example.com
If you have a question concerning the policies, please refer to the shop policies page!